PRIVACY POLICY



Qstrom (“we”, or “our”) is firmly committed to ensuring the right to privacy of our clients, our business partners and visitors (“users”,” you”, “your”), when visiting our website (“the Site”), and when using our software and services (“Services”). This Privacy Policy cover the privacy practices that Qstrom employs when providing the Services and when using the Site. Our Privacy Policy does not apply to any third-party website, product, or service of a company even if we provide links to (or from) them on the Site. We encourage you to check the privacy policies and terms of use associated with any non-Qstrom websites or services before providing your personal information to them.



What information do we collect?


We collect, store, and use personal information of users when they apply for a Qstrom account as well as the personal information of visitors who visit the Site and/or utilize the Services in strict accordance with applicable local, state and federal laws and with card and other applicable payment industry guidelines and rules. The term “personal information” as used in this Privacy Policy refers to any information that can be used to identify a specific person or anonymous information that is linked to a specific person (e.g., IP address).


Specifically, we collect personal information from individuals or customers sent to us by your computer, mobile phone, or other access device. Personal information is captured when a user signs into our system and willingly discloses such information. We also use a number of internal and third-party methods to automatically recognize visitor data such as IP addresses, MAC addresses, cookies, headers, browser settings, device CPU serial number, and other device identifying information. No personally identifiable information is explicitly revealed in this automated process, although it may be derived from such information.


We also may collect, use, and store metadata and other information associated with your account usage and facilities. Such information may include, but is not limited to, time of last data update, time of last access, time of last login, and other data pertaining to your use of the Services. Also, in order to provide you with support to better enable you to use the Services, we may request your authorization to access the Services on your behalf, allowing us access to your personal and business information, including personal identifiable information of you and your customers, as well as other proprietary and confidential information. Your authorization to allow Qstrom such access shall be your consent for Qstrom to view such information, and Qstrom in accessing such information will act in accordance with the policies set forth herein.


When requesting information about the Services or applying to use the Services, we may ask you to voluntarily provide personal contact information including your organization or individual name, address, city, state, zip code, phone number, and email address. When applying for our Services, we ask you to provide financial qualification and billing information, such as billing name and address, credit card number, full bank account numbers, tax ID, title, the number of employees within the organization that will be using our Services, and employee contact information.


We may collect and share the physical location(s) of your device and facilities for purposes consistent with this Privacy Policy and the End User License Agreement. In some instances, you may be permitted to allow or deny such use of your device's location, but if you choose to deny such use, we may not be able to provide you with the Services.


We are the sole owners of the information collected on the Site. We only have access to/collect information that is automatically collected as noted above, or that you voluntarily give us via online forms, email, direct contact from you, or as otherwise stated in this Privacy Policy or the Site’s Terms of Use.



What do we use your information for?


Any of the information we collect from you may be used in one or more of the following ways:


  • To provide the Services


  • To test and apply new product or system versions, patches, updates and upgrades, monitoring and testing system use and performance, resolving bugs, and other issues you have reported to Qstrom


  • To verify a user’s identity


  • To generate the Services we provide


  • To analyze our clients’ demographics and geographic location(s)


  • To follow up with users on transactions initiated on the Site or while using the Services


  • To respond to inquiries made through the Site


  • To facilitate finding specific information on our software or the Services


  • To notify users of updated information and other new services from Qstrom


  • To improve our website (we continually strive to improve our website offerings based on the information and feedback we receive from you)


  • To improve customer services (your information helps us to more effectively respond to your client service requests and support needs)



Do we disclose any information to outside parties?


Qstrom will never sell, rent, transmit, or disclose your personal information or your organization’s information without notice to you unless you expressly authorize us to do so, or as set forth below:


  • we may share your personal information with third parties who provide services to Qstrom, such as credit card processing services, analytics (e.g., StorTrack), information technology and related infrastructure provision, customer service, e-mail delivery, auditing, and other similar services. When Qstrom shares personal information with third party service providers, we require that they use your personal information only for the purpose of providing services to us and subject to terms consistent with this Privacy Policy


  • if you consent, we may share your personal information with other selected partners that offer complementary products or services


  • we are required to comply with the federal or state law


  • we are compelled to do so by a subpoena, court order, or similar legal process;


  • we believe that good faith disclosure is necessary to prevent physical harm or financial loss;


  • to report suspected illegal activity; and/or


  • to investigate violations of our Terms of Use or End User License Agreement


  • to enforce our Terms of Use or End User License Agreement, and to allow us to pursue available remedies or limit the damages that we may sustain



How do we protect your information?


Qstrom is committed to ensuring our servers and connections incorporate the latest security technologies, encryption, firewalls, and security devices to safeguard the information we process and to prevent unauthorized access. We maintain physical, electronic, and procedural safeguards in compliance with applicable all legal requirements. We protect our databases with various physical, technical, and procedural measures and restrict access to your information by unauthorized persons. With respect to payment information, Qstrom utilizes the services of one or more third-party payment processing providers who use secured networks, encryption or other protection of cardholder data, physical and technical access controls, monitoring and tests of security systems, and other information security practices to help protect your information.


Please note, however, that while Qstrom attempts to safeguard your personally identifiable information, no method of transmitting or storing electronic information is ever completely secure, and thus we make no warranty, express, implied, or otherwise, that your information will never be accessed, used or released in a manner that is inconsistent with this Privacy Policy, the Terms of Use, or the End User License Agreement.


IN NO EVENT SHALL QSTROM OR ITS OFFICERS, MEMBERS, EMPLOYEES, VENDORS, OR AGENTS BE LIABLE FOR ANY DAMAGES (WHETHER CONSEQUENTIAL, DIRECT, INCIDENTAL, INDIRECT, PUNITIVE, SPECIAL OR OTHERWISE) ARISING OUT OF, OR IN ANY WAY CONNECTED WITH, A THIRD PARTY'S UNAUTHORIZED ACCESS TO YOUR INFORMATION, REGARDLESS OF WHETHER SUCH DAMAGES ARE BASED ON CONTRACT, STRICT LIABILITY, TORT OR OTHER THEORIES OF LIABILITY, AND ALSO REGARDLESS OF WHETHER WE ARE GIVEN ACTUAL OR CONSTRUCTIVE NOTICE THAT DAMAGES WERE POSSIBLE, EXCEPT AS PROVIDED UNDER APPLICABLE LAWS.



Third party Links


The Site may have links to other web sites which are not operated, controlled or maintained by Qstrom. Qstrom is not responsible for the content of such web sites and cannot guarantee that such web sites will not change without knowledge. The inclusion of such links on Qstrom sites does not imply Qstrom’s endorsement or approval of the linked sites to their content. If you navigate away from our web pages by clicking on an unaffiliated web site link, you do so at your own risk and you should be aware that the Terms no longer govern. You should review the applicable terms and other policies, including privacy and data gathering practices, of any site to which you navigate from our sites or relating to any applications you use or install from another site.



Use of Cookies


We use cookies and other technologies to facilitate interactions with the Site and to collect non-personally-identifiable, anonymous information from the Site to help provide better customer service as previously noted.


Cookies are a feature of web browser software allowing web servers to recognize the computer used to access a website. Cookies can remember what information a computer accessed on one web page to streamline activities on related web pages and to facilitate and personalize the online experience. Information gathered through cookies and web-server log files may include information such as the date and time of visits, the pages viewed, IP addresses, links to/from any page, and time spent at our site. We use cookie data to measure web traffic and usage activity on the Site for purposes of improving and enhancing the functionality of the Site and/or Services. Traffic and transaction information may be shared with business partners and/or affiliates on an aggregated and anonymous basis. Cookies also allow our servers to remember your account information for future visits and to provide personalized and streamlined information across related pages on the Site.


Standing alone, cookies do not personally identify a user, but recognize user’s web browser. Unless the user chooses to identify their self to us, the user shall remain anonymous to us. Qstrom shall not gather personal information in cookies nor shall it use cookies to store any personal information.


Qstrom will provide user information on how your computer accepts cookies and instructions to enable you to configure preferences or options in your browser. However, if you choose to reject cookies, you may not be able to use certain of our Services or the Site’s features.



California Residents


Because we value your privacy we have taken the necessary precautions to be in compliance with the California Online Privacy Protection Act. We therefore will not distribute your personal information to outside parties (individuals and entities not affiliated with Qstrom) without your consent unless required by law. As part of the California Online Privacy Protection Act, all users of our Site may make changes to, or review, their information at any time by logging onto the Qstrom website and accessing their account, or by contacting us directly at info@qstrom.com. For a list of personally identifiable information that Qstrom may collect about you, please see the section above entitled, “What Information Do We Collect?” For a list of categories of third parties with whom the Qstrom may share such personally identifiable information, please see the section above entitled, “Do We Disclose Any Information to Outside Parties?” The effective date of this Privacy Policy is January 1, 2017.


Some newer browsers have incorporated “Do Not Track” features. Most of these features, when turned on, send a signal or preference to the websites you visit indicating that you do not wish to be tracked. Those sites (or the third-party content on those sites) may continue to engage in activities you might view as tracking even though you have expressed this preference, depending on the sites’ privacy practices.



Children's Online Privacy Protection Act Compliance


We are in compliance with the requirements of COPPA (Children's Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.



Corporate Transactions


In the event that Qstrom undertakes a corporate transaction or transition such as a merger, reorganization, joint venture, assignment, transfer, acquisition by another company, or sale (including transfers made as part of insolvency or bankruptcy proceedings or any other change in corporate control) of all or a portion of its assets, your personally identifiable information may be among the assets transferred or shared to the relevant third party.



EU Residents


The EU Data Protection Directive gives EU residents certain rights in relation to the personally identifiable information which we hold about you including a right to request a copy of the information and the right to request the correction of inaccurate or incorrect data. If you would like a copy of the personally identifiable information that we hold about you or would like to request the correction of such information, please email info@qstrom.com. When you provide us with your information, you acknowledge that this information may be stored and processed on servers located anywhere in the World, including either inside or outside of the USA or the European Economic Area.



Your Consent and Right to Amend


By using the Site and/or Services, you consent to the terms of this Privacy Policy. Qstrom reserves the right to amend or update this Privacy Policy at any time and will provide notification of such changes via the Site. Clients and visitors are asked to review this Privacy Policy periodically on the Site to check for updates or changes, and also agree that electronic disclosures and notices have the same meaning and effect as a paper copy. Such disclosures and notices in relation to this Privacy Policy shall be considered to be received by both clients and visitors within 24 hours of the time it is posted to the Site.



Contact Us


Qstrom has appointed a Chief Privacy Officer. If you believe your personal information has been used in a way that is not consistent with this Privacy Policy or your specified preferences, or if you have further questions related to this policy, please contact the Chief Privacy Officer by emailing us at info@qstrom.com. Written inquiries may be addressed to:


Qstrom, LLC
ATTN: Chief Privacy Officer
15400 Knoll Trail Drive
Suite 106, LB 42
Dallas, TX 75248
U.S.A.



Last Updated: March 7, 2017